Shipping & Returns
Please note that Cash on Delivery is only available for pre-arranged local deliveries
Postage and Packing
Please note all parcels are sent by First Class Post.There is no guarantee of next day delivery for First Class Post.
We are reliant on the postal system and at certain times this may take longer than we would like.This may occur at the Christmas period or at times of 'work to rule' strikes etc.Generally, we would hope that all parcels would be with you in 2-5 days.Any obvious delays due to stock shortages etc. we would let you know.
If you would like parcels to be sent by Special Delivery please ring first and we can quote for the postage costs for this service.
OVERSEAS DELIVERIES
PLEASE EMAIL FOR POSTAGE QUOTE-THESE ORDERS NEED TO BE PAID FOR VIA OUR PAYPAL ACCOUNT AND NOT THROUGH THE WEBSITE.
| Purchase Cost |
Postage & Packaging |
|
|
| Up to £10.00 |
£2.80 |
| £10.00 - £19.00 |
£3.80 |
| £20.00 - £29.00 |
£4.80 |
| £30.00 - £39.00 |
£5.80 |
| £40.00 - £74.00 |
£6.80 |
| £75.00 - £149.00 |
£7.80 |
| £150.00 - £175.00 |
£9.80 |
| £176.00 + |
£12.50 |
Invoices
We can accept payment through invoice from Schools, County Councils and other approved organisations by request.
Cheques
We can accept cheques in UK pounds sterling. Please make payable to Pendragon Puppets and post The Stables, ,23C Gordon Street, Southport PR9 0BG. Please ing to check delivery charges before sending cheques.
Please ring 01704 808931 or 07969 660206
Card
We accept payment online via Paypal where you can pay using credit and debit cards through your Paypal account. Alternatively you can pay by credit or debit card over the telephone at 01704 808931
Returns
We hope that you will be delighted with your purchase but if you do need to return them please note that:-
You have seven working days from receipt of the goods to examine and decide if you wish to keep them. If you do not wish to keep them for any reason, we would request that they are returned to us as soon as possible at your own cost. We would prefer a telephone call or an email to let us know they are being returned. We shall return the cost of the goods.Please ensure that you have a proof of postage for the returns.
If you feel that the goods are faulty please also let us know in detail what the problem is and return the goods to us. We shall of course reimburse the cost of the goods and the postage.
